Freshwave is the “responsible authority” for users’ privacy: as defined by data protection laws, in particular the General Data Protection Regulation (GDPR).
This privacy notice:
This applies to you if:
Freshwave registered address is The Old Barrel Store, Marlow SL7 2FF and our Data Protection Officer (DPO) is Rachel Phillips.
If you have any questions about this policy or our privacy practices, please email us at firstname.lastname@example.org or call us on +44 333 00 66 100.
We’ll refresh this policy to ensure it remains up to date with relevant legal requirements and/or company changes.
We gather information from third-party providers, services and public registers. And also when you:
There are two types of information we collect.
Or about the user journey in our online environments, like:
Or contact information that’s been shared like:
We do not rent or sell user’s information to third parties.
We may use the information to:
We may pass your information to our:
For the purposes of completing tasks and providing services to you on our behalf (e.g. to resolve problems and then send you an update).
However we’ll only disclose the personal information that’s necessary to deliver the service.
And we have a contract in place that requires them to:
We may also have to transfer your personal information to a third party:
However, we’ll take steps to ensure that your privacy rights continue to be protected.
Third party contacts may be located outside the European Economic Area. In such cases, we only will transfer your data to contacts in countries approved by the European Commission as providing an adequate level of data protection.
Cookies are small text files that we use to improve your experience of our website. The cookie file is generated by our website and is accepted and processed by your computer’s browser software. You can disable the cookies using your browser’s options, although if you do this, you may not be able to use some of the services shown on our site.
Our site uses two types of cookies:
Cookies do not contain any information that personally identifies you. But personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. If you’d like to disable cookies, learn how here.
We may use a third-party advertising technology to share advertisements when you access our site. This technology uses your information to place third-party cookies on your web browser.
We take data protection and data security very seriously. We have implemented a number of organisational and technical measures to ensure that:
Our data retention policy details the length of time we keep the various types of personal data for. There are some statutory data retention periods that we must comply with but in general if we’ve not been in contact with you for two years, we’ll delete the personal data we collected from you from our systems.
We want the information we hold about you to be correct. Therefore, if you have new, or updated information, please tell us about the changes.
If you don’t want us to hold personal data about you anymore, just let us know. We’ll remove your data immediately:
It’s your right to know which personal data we hold about you. If you want to know, please ask in writing and we’ll confirm: