Connecting Malmaison and Hotel du Vin guests and employees

Assured Wi-Fi where people live, work and play.

Seamless Wi-Fi for a boutique hotel experience

For both brand-led hoteliers, seamless connectivity was always understood to be another way to convey the Malmaison and Hotel du Vin boutique lifestyle brands. Since 2002 and 2004 respectively, we’ve delivered a managed Wi-Fi service to more than 35 of these hotels.

City and town experiences, supported by connectivity

Malmaison and Hotel du Vin hotels are typically located in destination city centres. If there’s a university or cathedral, there’s also likely to be a Malmaison and Hotel du Vin hotel.


20-year strong, growing service relationship


Across 25 cities


More than 1,900 bedrooms across the portfolio


Since Wi-Fi was invented

Initially motivated by the 2002 Commonwealth Games in Manchester, the IT Director at Malmaison hotels wanted robust Wi-Fi, branded his way, in his public spaces. He planned to deliver a pop-up business centre space for his guests. Working closely with the Malmaison brand team, we developed an innovative service model where we delivered the hardware installation and ongoing Wi-Fi services, while the hoteliers retained control over price and branding.

Unusual at a time when Wi-Fi vendors typically retained this control through revenue share models only, our commercial and contractual flexibility has led to a full, leading edge, Wi-Fi estate refresh twice since the start of the relationship. Looking ahead, Malmaison and Hotel du Vin are considering the same Wi-Fi provision for their UK serviced apartment and non-hospitality portfolio.

The goal was to extend our frictionless experiences into the realm of connectivity. Freshwave has been a true partner, from initial concept to collaborating with our web designers to keep customer onboarding simple and on brand. The attention to the how and the why beyond the what makes them a great fit partner for our brands.

Assuring premium hospitality experiences with connectivity is in our DNA

Learn about the other hospitality, entertainment and leisure experiences we connect.

Products and services used in this solution for Wi-Fi connectivity at Malmaison & Hotel du Vin

Find out more about what we do for indoor and outdoor connectivity solutions:

Indoor Connectivity Outdoor Connectivity


Wi-Fi is wireless connectivity delivered via access points and can be used both indoors and outdoors. It’s used to connect computers, smartphones and other devices quickly and easily to the internet.